HIPPA Pledge to Patients - LGMedSupply takes seriously the trust our patients place in us to meet or exceed all federal regulations with regard to transmitting, using, and storing personal health information. We will comply with HIPAA’s requirements and will update our systems and operations as appropriate to assure adherence to all applicable sections of the law.
Disclaimer - You agree that your access to and use of this site is subject to these terms and all applicable laws at your own risk. This site and its contents are provided to you on an "as is" basis. The site may contain errors and may not be complete. LGMedSupply expressly disclaims any representation or warranty, expressed or implied, concerning the accuracy or completeness of the information. Persons accessing this information assume full responsibility for the use of the information and understand and agree that LGMedSupply is not responsible or liable for any claim, loss, or damage arising from the use of the information.
Medical Disclaimer - This information and advice published or made available through the LGMedSupply web site is not intended to replace the services of a physician, nor does it constitute a doctor-patient relationship. Information on this web site is provided for informational purposes only and is not a substitute for professional medical advice. You should not use the information on this web site for diagnosing or treating a medical or health condition. You should consult a physician in all matters relating to your health, and particularly in respect to any symptoms that may require diagnosis or medical attention. Any action on your part in response to the information provided in this web site is at the reader's discretion. Readers should consult their own physicians concerning the information on this web site. LGMedSupply makes no representations or warranties with respect to any information offered or provided on or through the LGMedSupply web site regarding treatment, action, or application of medication. Sales of electrotherapy devices are limited to liscensed practitioners that do not require a prescription and for patients having a prescription from their practitioner. LGMedSupply is not liable for any direct or indirect claim, loss or damage resulting from use of this web site and/or any web site(s) linked to it.
Shipping and Order Information:
All orders that are instock will be shipped within 24 hours and a USPS Tracking Number will be Automatically e-mailed to the E-mail address provided in the order form.
Prescriptions: Please fax your prescriptions or have your provider fax prescriptions to our Toll Free Fax Number 24/7 at 888-772-2117. Federal law (USA) restricts electrotherapy devices to sale by or on the order of a physician.
LGMedSupply does not practice medicine. LGMedSupply is not responsible for any devices used.
If you are not satisfied with your item, you may return it to us within a period of 30 days. There is up to a 25% restocking fee and $9.95 Shipping Fee on items that are returned depending on condition. There will be no returns after 30 days, however, warrantees will be honored. Our Price Match Guarantee is valid only at the time of purchase on identical models only. You must call for an RMA number before returning your product. All packages that do not have an RMA # written on the outside of the box will be refused. Please request a signature so you know when we receive it for Proof of Delivery. Also, you must insure the product for the value of the item in case there is additional damage in transit.
All disposable items such as electrodes are non-refundable. Electrode Conductive Garments, Clothing and Thermotex heating pads are not returnable and is considered a disposable item. We are not responsible for items that are shipped and delivered and stolen. The Clinical Electrotherapy Units (Anything Over $450 Dollars is considered Clinical, Mettler Products, Comfortrac Cervical and Lumbar Units, all Pillow Products and Vibration Therapy are not returnable unless defective, in that case you will be given a new product. There are no refunds on Ultrasound Units, unless defective, due to direct skin contact. We do not pay shipping on International Orders or Returns. Please write signature required in the comment section, or call us to insure your merchandise if you have concerns about this type of issue. International Shipments may take longer due to customs. We are not responsible and orders cannot be cancelled due to long wait times at customs.