Shipping Policy

Shipping Policy
We ship Monday thru Friday. Orders received before 3:00 PM Eastern Time will ship the same business day, provided the product ordered is in stock. Orders received after 3:00 PM Eastern will ship the next business day. Orders are shipped daily Monday-Friday.

We ship via FEDEX. We use Standard Ground, 3-5 day, 2 day, Overnight. Overnight Saturday delivery is available in select areas, please contact us if you have any questions regarding your availability. Orders over $100 ship free to all US states. Orders to Hawaii, Alaska, Puerto Rico, P O Boxes, and Military addresses will be shipped via US Mail.

Orders less than $100 are shipped FEDEX Standard Ground at a flat rate of $9.95. Your order must be $100.00 after discounts to qualify for Free Shipping. Generally, orders will be received within 3-5 days if ground shipping is selected, unless there are inclement weather conditions. Customarily, FEDEX has the right to leave orders at the doorstep based on driver discretions.

For Guaranteed Overnight we ship FEDEX Overnight.

Thanks for shopping with us!


Return Policy:

We are very proud of our industry low return rates. In the rare occasion you are not satisfied with your item, you may return it to us within a period of 30 days. There is up to a 25% restocking fee and $9.95 Shipping Fee on items that are returned depending on the condition of the product. Please understand that these are medical device and once returned, we need to test them and in many cases dispose of them. We cannot resell products that have direct contact with the skin. There will be no returns after 30 days, however, all warranties will be honored. You must call for an RMA number before returning your product. All packages that do not have an RMA # written on the outside of the box will be refused. Please request a signature so you know when we receive it for Proof of Delivery. Also, consider boxing well and/or insuring the product for the value of the item in case there is additional damage in transit.

All disposable items such as electrodes are non-refundable. Electrode Conductive Garments, Clothing and Thermotex heating pads are not returnable and are considered disposable items. Keep in mind, when a device or component touches you body we cannot resell the device. We often give them to indigent patients and organizations. We are not responsible for items that are stolen. Anything Over $450 Dollars such as Mettler Products and Clinical Office Units are not returnable unless defective. If a product is defective you will be given a brand new product. There are no refunds on Ultrasound Units, unless defective, due to direct probe to skin contact. You are responsible to pay shipping on all returns.

We ship via FEDEX

shipping map

Why Buy from LGMedSupply?

Google Trusted Store Customer Ratings

  • Have brought many items for LG Medical since 2012 and never had an issue. Service is always great and the products are excellent quality for a great price. If you have a question and call they are knowledgeable about their products plus the LG web site has many videos and tip. I will continue to buy from LG Medical as I feel the are one of the best in their field. DMD

    - Written on June 17, 2016
    Star Rating for Our CCTV

  • A family member ordered from LGMedSupply in the past and had great service, and that is why I felt safe ordering from them. And they didn't let me down. I got exactly what I ordered and it got to me when it was supposed to so that is why I gave them the top rating.

    - Written on July 19, 2016
    Star Rating for Our CCTV

  • Great product, Great Shipping, Great Customer service. AAA+++

    - Written on July 17, 2016
    Star Rating for Our CCTV

  • I was very happy with the service that I got from the staff at LG Med Supply. I looked all over the net for over a year to see who was the main Co. that had not only what I needed but who was the Co. that seemed to be the main Manufacturer of the Tens Unit. Then I started checking who had all of the Conductive Designed Pads That my Dr. wanted me to have and here again LG Med Supply had all of the items and were offering the best prices on all of the items that I needed. LG Med Supply was hands down the best in all of the categories as far as who had all of the items that I needed from the Back Belt Strap/Neck electrode/Shoulder and Knee Conductive Designed Pads that my Dr. wanted me to start therapy with. LG Med Supply is the only web site that had a vast selection of different shaped Electrodes which deliver a totally different stimulation that really gives you a completely different feeling then a straight square pad electrode. Thank You LG Med Supply for being there in my time of need. Carter

    - Written on January 22, 2016
    Star Rating for Our CCTV

  • I ORDERED MY TENS / EMS UNIT PREVIOUSLY FROM LG MED SUPPLY, MAKING ME A RETURN CUSTOMER. THE SALES PERSON WAS POLITE AND VERY HELPFUL. AS WAS THE CUSTOMER SERVICE PERSON WHEN I HAD TO MAKE A RETURN ON 1 ITEM OF MY ORDER. THANK YOU FOR EXCELLENT PRODUCTS AND SERVICE.

    - Written on June 16, 2016
    Star Rating for Our CCTV

  • I was very satisfied with my shopping experience. This is not my first experience and will not be my last. I am well pleased with the service and with the product.

    - Written on June 28, 2016
    Star Rating for Our CCTV

  • Excellent, friendly service and very quick delivery.

    - Written on January 31, 2016
    Star Rating for Our CCTV

  • My purchase arrived the very next day!

    - Written on January 30, 2016
    Star Rating for Our CCTV

  • have done business with folks before. Always very good with delivery. They have excellent quality stuff. I'll buy from them again.

    - Written on June 28, 2016
    Star Rating for Our CCTV

  • My husband had a very painful back problem and we ordered a TENS unit from LG. We got it in a couple of days and are delighted with the service from LG and the efficiency of the TENS unit. We would highly recommend them to anyone!!

    - July 21, 2016
    Star Rating for Our CCTV

  • Once you purchase from them you get they send emails for great discounts.

    - June 22, 2016
    Star Rating for Our CCTV

  • Order was delivered in perfect condition & in a timely fashion.

    - June 20, 2016
    Star Rating for Our CCTV

  • I did not understand fully how to use the Tens Unit. Lucy with customer service was SO patient and walked me through the entire process My feet felt better just after one session! LGMed Supply would be an excellent addition to your list of trusted companies!!

    - June 17. 2016
    Star Rating for Our CCTV

  • arrived only a few days after ordering, incredibly fast service

    - June 6, 2016
    Star Rating for Our CCTV

  • Received next day! Was surprised and delighted!

    - June 2, 2016
    Star Rating for Our CCTV

  • Arrived earlier than expected. Had to contact tech support as I had a question about the unit. Question was answered. Great item.

    - May 19, 2016
    Star Rating for Our CCTV

  • Well I'm amazed because it came like the very next day. If it wasn't the very next day, it was definitely the day after that. Wow, they are the fastest I ever did business with online. I'm gonna assume they keep a stock in major cities somehow. Thank you for the opportunity to give them feedback because they do deserve it. Greg L Newman

    - April 11, 2016
    Star Rating for Our CCTV

  • I have ordered from LGMedSupply before. I am always pleased with the fast shipment!

    - April 2, 2016
    Star Rating for Our CCTV

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